Cancellation and exchange policy

EXCHANGE OF ITEMS 

• When your little one is about to get ready for the next size you can exchange for a new set of items in a bigger size. 
• Please be aware that only 1 full exchange per size is included in your rental fee. Unfortunately, we cannot accept partial exchanges. 
• Inform us by email (rntd@gray-label.com) that your current order is coming back as a return so we know that we will accept your return in the portal. 
• Please pick a new plan and select your favourite styles in the preferred sizes/colours.  You can still use you same email address and contact information as your previous order account. When we have accepted your return as normal we cancel your old subscription so your direct debit payment will stop, and you will start a new one when placing a new order. 
• When the day of your new order is in the middle of your rental period, we make sure the charge day of the month of your new order will be changed to the previous one and we'll refund you the money. 
• Await the delivery of new items and use the same box to return your outgrown ones with a free shipping label that you can create here. 

CANCELLECATION

1. Once you are moving toward the end of your Rntd-subscription month you notify us about your cancellation.  

- By phone +3120 226 53 52 

- By email rntd@gray-label.com - with the subject “cancellation”

- Via your personal Rntd-subscription-page (login on Rntd-website) - click on the cancel your subscription button on the right bottom side of the page and then contact us to verify. 

 - Cancellation of the subscription and the return of your items needs to be done before the new rental month starts, otherwise you will be charged automatically for the new month.

The next important step is to return your rented items via a parcel shop. For international orders, this should take place within 2-3 calendar days before cancellation period. For orders within the Netherlands this should take place within 1-2 calendar days before cancellation period. Note that the return will be accepted once all items from your order are returned. 

- Create a free return label via the return portal: return portal 

Fill in your order nr #.... + your (order) email address. Then you can start the return progress and you will receive a free return label.

You are able to manage your personal Gray Label RNTD subscription information in your (personal) portal account. Once you login, you can see your subscription, orders, invoices and account details. Here you can update your payment method/home-, and email address information.

We are continuously adding new items / styles / colours in order to offer you a broad selection at all times. We hope that by doing this you keep on renting with us until your little one is 2 years old. 

If you have any further questions, please don’t hesitate to contact us at rntd@gray-label.com.