Cancellation and exchange policy

EXCHANGE OF ITEMS

- When your little one is about to get ready for the next size you can exchange for a new set of items in a bigger size.

- Please be aware that only 1 full exchange per size is included in your rental fee. Unfortunately, we cannot accept partial exchanges.

- Select your favourites on the website and email your selection to rntd@gray-label.com. You will receive a confirmation by email.

- Await the delivery of new items and use the same box to return your outgrown ones with a free shipping label that you can create here.

CANCELLECATION

Once you are moving toward the end of your Rntd-subscription month you notify us about your cancellation.

- By phone +3120 226 53 52

- By email rntd@gray-label.com - with the subject “cancellation”

- Via your personal Rntd-subscription-page (login on Rntd-website) - click on the cancel your subscription button on the right bottom side of the page

The next important step is to return your rented items via a parcel shop. This should take place within 7 calendar days after cancellation. Note that the return will be accepted once all items are returned.

- Create a free return label through this site: return portal

You are able to manage your personal Gray Label RNTD subscription information in your (personal) portal account. Once you login, you can see your subscription, orders, invoices and account details. Here you can update your payment method/home-, and email address information.

We are continuously adding new items / styles / colours in order to offer you a broad selection at all times. We hope that by doing this you keep on renting with us until your little one is 2 years old.

If you have any further questions, please don’t hesitate to contact us at rntd@gray-label.com.

SHOP