Cancellation and exchange/return policy

Please note: Since we're exclusively available at Tiny Library the return method (for new orders) have changed. 

- If you have placed a new order (after September 1st, 2024) via Tiny Library, please follow the return process for option 1.

- If you wish to return an old(er) order (placed via our rental website before September 1st, 2024), please see return process for option 2. 

Option 1:

EXCHANGE OF ITEMS at Tiny Library

• When your little one is about to get ready for the next size you can exchange for a new set of items in a bigger size, exclusively via Tiny Library. 
• Please visit their return page for clear instructions, how to return. 
• Tiny Library provides a free return label. 

Option 2:

RETURN of your current order(s) at Gray Label 

• When your little one is about to get ready for the next size you can exchange for a new set of items in a bigger size.
• Please be aware that you are no longer able to place an new rental order via our (Gray Label) RNTD website. Therefore, you must return your full rental order. Unfortunately, we cannot accept partial exchanges.
• Inform us by email (rntd@gray-label.com) that your current order is coming back as a return so we know that we will accept your return in the portal. 
• When we have accepted your return as normal we cancel your old subscription so your direct debit payment will stop, and you can place a new order (via Tiny Library) here. 
• Return your outgrown items (full order) with a free shipping label that you can create here. 

CANCELLECATION (current order(s)) at Gray Label 

1. Once you are moving toward the end of your Rntd-subscription month you notify us about your cancellation.  

- By phone +3120 226 53 52 

- By email rntd@gray-label.com - with the subject “cancellation”

- Via your personal Rntd-subscription-page (login on Rntd-website) - click on the cancel your subscription button on the right bottom side of the page and then contact us to verify. 

 - Cancellation of the subscription and the return of your items needs to be done before the new rental month starts, otherwise you will be charged automatically for the new month.

The next important step is to return your rented items via a parcel shop. For international orders, this should take place within 2-3 calendar days before cancellation period. For orders within the Netherlands this should take place within 1-2 calendar days before cancellation period. Note that the return will be accepted once all items from your order are returned. 

- Create a free return label via the return portal: return portal 

Fill in your order nr #.... + your (order) email address. Then you can start the return progress and you will receive a free return label.

From now on, you can order your favorite Gray Label items exclusively through tinylibrary.nl.

If you have any further questions about current orders/returns, please don’t hesitate to contact us at rntd@gray-label.com.