FAQ

  • Gray Label RNTD is available in The Netherlands, Belgium, Germany and Austria. We may expand in the future. Please subscribe to our newsletter to stay informed.

  • At this moment we offer garments from our miniature essential collection for babies and toddlers up to 2 years. New styles, colours and categories will be added continuously. If you have feedback or product recommendations, please email us at rntd@gray-label.com.

  • Our clothes are made with their next use in mind. They fit perfectly in a circular system enabling them to be shared several times, instead of getting disposed. Clothes no longer suitable to be reused are recycled.

  • Learn about all benefits on our benefits page

  • Most of the items you select from the RNTD collection are pre-worn, but always in very good (like-new) condition. Every item will be carefully inspected and cleaned before being enjoyed by your little one.

  • All items are professionally and very carefully washed with an eco friendly detergent, to ensure the clothes are 100% clean and feel like new, every time you rent.

  • We accept subscribers for RNTD with shipping addresses in The Netherlands, Belgium, Germany and Austria. We may expand in the future. Please subscribe to our newsletter to stay informed.

  • Please do not use it and contact us as soon as possible to plan the exchange for an item in the correct size. You can access our size guide online and learn more about the fit. In case you are in doubt, feel free to email us at rntd@gray-label.com for advice. We are here to help you.

  • Most probably the item is currently in use by another tiny member. Don’t hesitate to contact us at rntd@gray-label.com if this is the case. We can find out if the item you are looking for is available any time soon.

  • We hope this will never be the case. If this happens, something went severely wrong from our end. Please contact us at rntd@gray-label.com as soon as possible about this matter; we will exchange the damaged item you have received for one in perfect condition.

  • Select your favourite items in your preferred colour and size. Add the items to your bag and complete the check-out form accordingly. After you have submitted your order please confirm your subscription via email. We will automatically collect your payment and ship your order within 2 working days. We will make sure to send you a confirmation email with track and trace number.

  • We will ship your order within 2 working days. We will make sure to send you a confirmation email with track and trace number.

  • As soon as your little one is ready for the next size. We will make the exchange of items as easy and possible, and free of charge.

  • When you’re little one is ready for the next size, please place a new order with new styles and colours in the preferred next size. We’ll ship your new order in 2 working days. You can create a return label free of charge to return your outgrown items here: gray-label-rntd.shipping-portal.com. Enter your Postal code and Track & trace / Order number and select your preferred drop-off location. We would love you to reuse our box & dust bag when returning your items. Good to know: most families tend to swap every 3 months. But we are fully aware that the speed of growth varies and are always happy to advise and help you in choosing your best exchange moment.

  • Yes, you can. You are free to select every style and colour that is available for the RNTD collection.

  • No. Each membership starts with a minimum order value of € 25, - per month, but you can always add more as much as you like. Your monthly fee depends on the items you have selected.

  • No you do not have to. You are free to keep an item(s) longer. Please notify us so we can update your account accordingly. If you decide to swap that specific item at a later moment you will only have to cover the shipping costs for this.

  • In the Netherlands free shipping and returns are always included. In Belgium, Germany and Austria we offer free shipping and returns with a minimum order value of € 34,- per month. For all orders below this amount the following applies: € 18,- for roundtrip shipping.

  • You can create a return label free of charge to return your outgrown items here: gray-label-rntd.shipping-portal.com. Enter your Postal code and Track & trace / Order number and select your preferred drop-off location. Please reuse our box and dust bag. The items you’ll send to us in return, will be professionally and very carefully washed with an eco friendly detergent, to ensure the clothes are 100% clean and feel like new, before being passed on to another little one.

  • Unfortunately, we do not offer this option. Our aim is to make sure the items keep being circulated, until they’re ready to be recycled.

  • We will charge a membership fee on a monthly basis. This will occur automatically on the same day every month at the rate in effect. Your membership will not expire, unless you contact us to cancel.

  • You can cancel your membership at any time by calling us at 020 226 53 52 or emailing at rntd@gray-label.com with the subject 'cancellation'. We will send you a return label via email. Please return your items before the end of the current billing period.

  • Your billing and shipping information is stored in your personal account and can be updated at any time. Simply log in to your account and make the changes.

  • Rental insurance is included in your subscription, which covers life's messy moments causing stains and tears from wearing, using and crawling. Please do notify us at rntd@gray-label.com when an item gets damaged and please always return all outfits, no matter in what condition, as we can often remove the toughest stains and always learn from the damage or loss of quality.

  • Lost pieces and theft are unfortunately not covered in the rental insurance, but accidents occur. Please email us at rntd@gray-label.com with the subject 'lost'. We’ll look into the case and surely find a reasonable solution.

  • Try to remove smaller stains with organic liquid soap. Wash when needed at a maximum of 30°C, use liquid soap instead of powered soap to avoid stains. Do not tumble dry, air dry instead.

    With your first order we provide a little bag of ‘washing peels’ from natural detergent brand Seepje (www.seepje.com). We’re in love with these super peels. They are hypoallergenic and without chemical grits, making your laundry wonderfully clean and soft.

  • No need to wash your items before sending them back to us. We will make sure to carefully clean your items before being passed on to the next little one.